Cancellation , Refund & Return Policy.
Typically, once order placed cannot be cancelled. Please contact us at the earliest and we will try to do whatever best we can.
Cancellation of Order by Mrm Fashion
Mrm Fashion reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price or for any other reason. This shall be regardless of whether the order has been confirmed and/or payment been received. The 100% payment shall be refunded (as per refunds policy) and the customer shall be informed of the same.
Cancellation by Customer
Unfortunately we will not be able to cancel the order once it has been placed. This applies to irrespective of order being “Under Process” or “Shipped”.
If you are not happy with your purchase , we accept returns as per policy given below:
- Only Unused and Unstitched Dress Material can be returned if informed on same day of delivery via email at [email protected]
- Return cost will be borne by the customer except when a return is happening due to error on our part like if we sent you a wrong or a damaged item. Our maximum return shipping cost liability will be Rs.100/-.
- Once we receive the product we will arrange for exchange or refund prices as per your request.
If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call our customer care number or email us mentioning your Order ID. We will personally ensure that the issue is resolved satisfactorily. Please make sure that the original product tag and packing is intact when you send us the product back.
Apart from condition reserved herein above, the following products shall not be eligible for return or replacement, viz:
Any product that exhibits physical damage to the box or to the product
Any product that is returned without all original packaging, and all other items originally included with the product at the time of delivery.
Items under any offer , discount or from our “SALE” category cannot be cancelled , exchanged or returned except when we sent you a wrong or a faulty item.